For swift assistance, reach out to our team via WhatsApp at (+31 6 82 44 23 39) or by emailing us at customer@zazi-vintage.com. Whether you have inquiries about our products, the stories behind our communities, or need guidance on sizes and fits, feel free to drop us a message. We would love to connect with you personally through virtual shopping appointments also. If you're in Amsterdam or planning a visit, book an appointment at our House of ZAZI for an immersive experience.

To find out which size is the best for you, please check out our Size Chart. You can always ask our team for additional videos of the fit of our products.

If you find that one of your items does not fit as anticipated after purchase, please reach out to our team at customer@zazi-vintage.com to initiate an exchange or return process.

Designing your ideal custom coat engages you in the creative journey. Beyond selecting from a diverse range of fabrics in various colors and patterns, you can also collaborate with us to determine the trim color and style that best suits your vision. To top it off, you can customize your dream coat to your precise body measurements, enabling our artisans to tailor your coat precisely to your preferences.

Crafting our custom coats in collaboration with our partner family in Afghanistan typically requires 3-4 months for completion before they reach our showroom in Amsterdam. Once ready, they are dispatched to your preferred shipping address, typically arriving within 4-5 business days.

No worries at all! Before we dispatch your custom coat to your shipping address, we'll send you videos for your review. If you're not satisfied with the outcome or fit, you have options. You can exchange your custom coat for an item from our current ready collections, create a new custom design, or request a refund. Your satisfaction is our priority.

We offer multiple payment methods, including PayPal, iDEAL, Klarna, and various credit cards, providing you with flexibility and convenience.

You have the option to pay in instalments when checking out with either PayPal or Klarna. Should you encounter any difficulties during the checkout process on our homepage, please don't hesitate to reach out to our team at customer@zazi-vintage.com for assistance.

Our return policy extends for 14 days from the date of receiving your item, affording you the opportunity to request a return within this period. To qualify for a return, your item must remain in its original condition, unworn or unused, with tags intact, and in its original packaging. Additionally, you'll need to provide the receipt or proof of purchase. Upon acceptance of your return, you may choose to ship the item to us via a courier service of your preference, and our team will be readily available to assist you with any inquiries or concerns. Please note that items returned to us without prior authorization will not be accepted. For any queries regarding returns, feel free to reach out to us at customer@zazi-vintage.com.